Nurturing psychological safety in the workplace

Nurturing psychological safety in the workplace
 

In our attempt to be a more sustainable company, Avery Dennison has set 2030 sustainability goals that include initiatives for advancing the circular economy and reducing the environmental impact of our operations and supply chain. Included in these goals are initiatives around enhancing the livelihood of our people and communities — because a sustainable business is one in which its people are nurtured, valued and their voices are easily heard. 

Making it easier to speak up 

Making a direct, meaningful impact on our people starts with creating a diverse and inclusive workforce. One way we’re doing this is by improving workplace safety and prioritizing our people’s health. 

A big part of creating a healthy workplace is nurturing an environment where people feel comfortable voicing opinions and concerns. Our Values and Ethics program supports our employees in ethical decision making in the workplace. This includes supporting our people on topics around when and how to speak up when they’d like to see change or make their voices heard. 

For example, when employees have concerns regarding a potential violation of law, our Code of Conduct, or company policies, they can speak to their manager, HR, their Regional Ethics Counsel, or any other member of the Avery Dennison law department. They can also contact our Business Conduct Guideline, a hotline that’s available 24 hours a day for employees and third parties to report potential violations — even anonymously, if they choose to do so. The Business Conduct GuideLine is operated by an independent third party and accepts reports in any language. We actively encourage our Employees to speak up and show our commitment to hearing their voices by prohibiting retaliation for reports made in good faith. 

We’re very proud of these initiatives,but we also understand that supporting our people only when issues arise isn’t enough. It’s equally as important to try and resolve issues and create a sense of psychological safety in which collaboration and fearless feedback is welcome before concerns get to the point of escalation. Even better, we want to support an environment where our people always feel comfortable speaking up — whether it’s about a new idea for a big budget project or a small change they’d like to see in the office.
So, how are we doing this? 

Creating a psychologically safe workplace

Our manufacturing teams are the spine of our business, which is why one of our global Diversity, Equity and Inclusion (DEI) pillars is the “inclusion of manufacturing employees”. It’s important to the strength of the business that their voices are heard and accounted for and that this global workforce feels part of our overall Avery Dennison employee community.

A collaborative approach to navigating the recycling process
Creating a psychologically safe workplace

We’ve recently targeted areas in which we can improve our speak up culture throughout EMENA. One of the ways we’ve done this is by creating a psychological safety workshop to help develop and further encourage a culture of speaking up at our manufacturing sites. This psychological safety workshop was built to help educate our manufacturing leadership on several key factors we believe help build a better workplace in which psychological safety is created and supported. 

"Delivering an ad-hoc workshop for our leaders in manufacturing sites across EMEA to give them tools to build more inclusive and safer spaces for our teams has been a priority,” says EMEA DEI Speak Up Pillar Lead Geraldina Aguilar. 

The workshop highlights the importance trust plays in building a safe place to speak up and how open communication and feedback help facilitate employee confidence in leadership. The workshop then offers tactics for opening discussions that allow for more diverse perspectives and opinions to be voiced. In addition, the workshop offers several tools that help our leadership address conflict in a constructive way. 

The workshop was planned as a two-phase rollout, where in phase one our plant leadership teams were trained with the workshop material and in phase two, local teams up to the level of our coordinators would receive the same training. As of September 2024, we have trained around 200 managers and coordinators.

 

Creating a psychologically safe workplace
A collaborative approach to navigating the recycling process

"Developing and delivering this workshop across so many teams in EMEA has been such a rewarding experience,” says Myrto Kyrousi, training lead for the DEI Council EMEA. “Our teams share a true passion for making people feel safe, heard, valued and that they belong. We believe that this training gave our employees the tools and understanding they need to feel safe speaking up, sharing ideas, and taking risks, ultimately leading to better teamwork, improved problem-solving, increased job satisfaction and ultimately, better business outcomes."

Building better trust through continuous effort

Building trust in the workplace takes time and perseverance. In the future, we will continue to shape our focus in this area by responding to the results of our employee surveys, which provide valuable insight into how our people perceive the workplace, with meaningful action. We’re also holding ourselves accountable by conducting regular round tables at our manufacturing sites to hear what our employees have to say and sending regular pulse surveys to see how we’re doing. 

 

 

Building better trust through continuous effort
Building better trust through continuous effort

We believe that the stronger the connection of individual employees — regardless of role or location — to our business strategies, innovation and sustainability philosophies and customer/supplier relations activities, the stronger their sense of connection to Avery Dennison will become. We continuously take steps to learn about the concerns of our manufacturing employees and work to develop strategies and plans to address them.

When individuals feel comfortable expressing their worries and fears, but also their ideas about where we can improve, they are more likely to seek support and assistance from others — leading to increased collaboration, teamwork, mental health benefits, as well as overall improved wellness and happiness.

“When we cultivate a culture of respect, both individually and as a company, and truly listen to each other,” says Maarten Eddes, EMEA DEI Lead, “and when we are open to learning from one another's unique perspectives, I truly believe there's no limit to what we can achieve.” 


 

Looking forward

To find out more about how Avery Dennison approaches DEI, our Employee Resource Groups (ERGs) and more, please visit our Diversity, Equity & Inclusion webpage.