03/24/2020
COVID-19 Update - Operations, Customer Service and Business Continuity
As we continue to monitor the rapidly evolving COVID-19 situation, we are committed to keeping you updated on our processes and plans as they may impact your business with us.
Our response to COVID-19
We're a global materials science company specializing in the design and manufacture of labels and packaging materials for virtually every industry. We work with converters, brands and designers to create innovative, sustainable and intelligent labels that protect, inform, decorate and engage. Many of our products play a key role within the supply chain of critical goods such as foods, pharmaceuticals and transportation.
We have been closely monitoring the Coronavirus (COVID-19) pandemic as it continues to spread across the world, and are taking steps to keep our employees and customers informed as the health crisis unfolds.
Our employees
The health and safety of our employees is our highest priority. We have corporate, regional and local crisis management teams in place actively monitoring, preparing and managing our COVID-19 response around the clock. In that regard, we have taken several strong actions, including:
Suspending all travel to business-critical only
Mandatory self-quarantine measures for employees that are feeling ill
Limiting access to our sites
Conducting enhanced and more frequent cleaning services at all facilities
Encouraging employees to practice social distancing, proper handwashing and hygiene practices
Canceling participation at all physical meetings, both internally and externally
Requiring employees to work from home where possible
Our customers
We are continuously updating our customers as the situation around COVID-19 is developing and we encourage them to virtually connect and engage with their usual Avery Dennison sales account manager or their customer service representative so we can manage and get through this challenging situation together. We are committed to doing everything practicable to continue our operations in a safe manner and to produce and deliver orders within the shortest possible time frame.
Our operations
Our business operations are being continuously adapted to mitigate potential impacts. We have policies and programs in place for disaster recovery and business continuity planning. The topics covered include threat and impact assessments, strategic plans, emergency response information, critical tasks and contingency procedures, inventory and equipment protection plans, and functional teams identified for handling an emergency. These business continuity plans are there to ensure the best possible operations for our customers even in a crisis situation.
The combination of our manufacturing footprint as well as our supplier network allows us to leverage capacity throughout APAC based on demand and local constraints. Our operations and supply chain teams are focused on optimizing our service, making use of our extensive network.
However, in these exceptional circumstances, we cannot guarantee that there will be no disruption over time. A great deal depends upon how the situation evolves. Again, please be assured that we are committed to doing everything practicable to continue our operations in a safe manner and to produce and deliver orders within the standard lead time.
Our commitment
We are extremely proud of all our employees that are working on the front line to continue the production and supply of label materials for critical goods such as foods, pharmaceuticals and transportation. We are doing everything we can to support them to perform their job in a safe environment and to help our customers to meet the demands of their customers.
Our focused and capable teams continue to address this global health crisis, and we are prepared to navigate through these challenging circumstances with our Core Values (Integrity, External Focus, Teamwork, Excellence, Courage, Diversity, Sustainability and Innovation) at the forefront of everything we do.
We’re in this together. Be healthy, be well, be safe.
Questions? Contact us.
Customers
Please contact your usual Avery Dennison sales account manager or your customer service representative
Media
Please contact
Julianna Kim
Communications Manager
julianna.kim@ap.averydennison.com
About Avery Dennison
Avery Dennison (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 30,000 employees in over 50 countries. Reported sales in 2019 were $7.1 billion. Learn more at www.averydennison.com
